Support Center

About Subscriptions

How do I manage my subscription?

You can manage your subscription through your device's Settings:

• iOS/iPadOS: Settings > [Your Name] > Subscriptions
• Android: Google Play Store > Menu > Subscriptions

How do I cancel my subscription?

To cancel your subscription, follow the same steps above and select "Cancel Subscription." Your access will continue until the end of your current billing period.

What are the subscription terms?

Please review our Terms of Service for detailed subscription information, including pricing, renewal terms, and cancellation policies.

Technical Support

I'm experiencing technical issues with the app

If you're experiencing technical difficulties, try these steps:

1. Ensure you have the latest version of the app installed
2. Restart your device
3. Check your internet connection
4. Clear the app cache (if applicable)

If the issue persists, please contact our support team with details about the problem.

My purchase didn't go through

If you attempted to make a purchase but encountered an error:

1. Check your payment method is valid and has sufficient funds
2. Verify your Apple ID or Google account is active
3. Try restarting the app and attempting the purchase again
4. Contact us at support@kreativekoala.llc if the problem continues

Privacy & Data

How is my data protected?

We take your privacy seriously. Please review our Privacy Policy to learn about how we collect, use, and protect your information.

Can I delete my account and data?

Yes, you can request account deletion by contacting us at support@kreativekoala.llc. We will process your request in accordance with our Privacy Policy and applicable laws.

Billing & Refunds

How do I request a refund?

Refund requests are handled through the platform where you made your purchase:

• iOS/iPadOS: Visit reportaproblem.apple.com
• Android: Request through Google Play Store support

You can also contact us at support@kreativekoala.llc for assistance with refund inquiries.